Blog Archives

RTSC presents big data research to President Xi Jinping

Chinese President Xi Jinping visited Imperial College London on the 21st October. As a result of a collaboration between the RTSC, Shanghai Metro, and the Data Science Institute (DSI) of Imperial, the Presidential visit included a presentation on the analysis

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Research: Multifunctional Staff

Nova members have identified a need to innovate to increase staff productivity levels, and asked RTSC to investigate how metros around the world have used multifunctional staff. A wide variety of multifunctional roles were identified, classified into six broad types as shown below.

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Research: Understanding and Using Service Performance Data

Service performance measurements are crucial for understanding how metro services are running, so obtaining and leveraging accurate data in the form of useful metrics is key to improving performance. This research project aimed to understand what metrics metros are using

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Research: Station Management and Mobile Technology

Modern technology offers significant opportunities to improve station operations and the customer experience. At the same time this new technology is changing the nature of communications between staff and passengers. This study found six key trends in terms of station

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Research: Rolling Stock Replacement vs. Refurbishment

This research project examined metros’ practices when making the decision of whether to replace or refurbish ageing rolling stock.  As annualised expenditure on rolling stock is typically about 20-25% of total operating costs, fleet investment decisions have significant impacts on

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Research: Initiatives for Increasing Primary Revenue from Passengers

For most metros, a steadily growing passenger demand and revenue is important for future sustainability. This 2014 Nova case study captured good practice initiatives that members have implemented in their metros to increase the revenue they receive. This study also

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Research: Planning for Major Events

Public transport is essential to the success and feasibility of major events, and most major cities with metros are likely to host at least one large-scale event over a 15-year horizon. A 2014 Nova case study captured members’ experience with

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Research: Investigating the Cost Efficiency of Metros

Transport bodies across the world often use Key Performance Indicators (KPIs); this work goes beyond standard KPI comparisons to consider causality for differences in cost efficiency. Using the rich data set gathered from the international Community of Metros, investigates why

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Research: Communicating with Passengers

Passenger communications have undergone a revolution in the last decade, with more channels allowing passengers and the metro to pass information to one another, and amongst themselves as illustrated in the figure below. A CoMET 2013 case study explored the rapidly

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Research: Unattended Train Operation

RTSC’s recent research into unattended train operations (UTO) has investigated the role of human operational support on UTO lines. In doing so, a key finding relates to the use of attendants or train captains – metro staff members who are

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