Blog Archives

Research: Station Management and Mobile Technology

Modern technology offers significant opportunities to improve station operations and the customer experience. At the same time this new technology is changing the nature of communications between staff and passengers. This study found six key trends in terms of station

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Research: Rolling Stock Replacement vs. Refurbishment

This research project examined metros’ practices when making the decision of whether to replace or refurbish ageing rolling stock.  As annualised expenditure on rolling stock is typically about 20-25% of total operating costs, fleet investment decisions have significant impacts on

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Research: Planning for Major Events

Public transport is essential to the success and feasibility of major events, and most major cities with metros are likely to host at least one large-scale event over a 15-year horizon. A 2014 Nova case study captured members’ experience with

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Research: Asset Information Systems

A Nova research project examined how metros manage their asset information and what systems and applications are used to achieve this. The study identified eight key asset information management (AIM) ‘maturity factors’ adopted by good practice metros. These factors were

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