Blog Archives

Research: Multifunctional Staff

Nova members have identified a need to innovate to increase staff productivity levels, and asked RTSC to investigate how metros around the world have used multifunctional staff. A wide variety of multifunctional roles were identified, classified into six broad types as shown below.

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Research: Unattended Train Operation

RTSC’s recent research into unattended train operations (UTO) has investigated the role of human operational support on UTO lines. In doing so, a key finding relates to the use of attendants or train captains – metro staff members who are

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Research: Train Driver Productivity

A Nova research study on train driver productivity aimed to identify the most important factors that influence driver efficiency, understand what methods operators have successfully used to modernise restrictions to working arrangements and identify the scope for metros to modify

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